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Get Your Questions Answered

You must submit a new application and undergo Live Scan every time a criminal history is requested from you.

Frequently Asked Questions

LIVE SCAN PLUS MORE answers questions about our fingerprinting services:

What Is Live Scan?

This is an electronic fingerprinting process that’s an alternative to traditional ink printing. Your fingerprints are scanned and securely transmitted to the government for checking criminal history backgrounds, They use an Automated Fingerprint Identification System (AFIS). Live Scan is often required for some for state-issued licenses, volunteer work, and employment.

Do You Provide the Forms or Do I Have to Bring the Form?

Whoever is requesting for the Live Scan should provide you with the Request for Live Scan form.  If a live scan location provides you with the Live Scan form there is a possibility that it is not for the correct agency, and your Live Scan could be rejected or sent to the wrong agency.  Contact the requesting agency to obtain the correct Request For Live Scan Service Form 





Ink Fingerprinting?

Outside states may request Ink Fingerprinting which will be printed on a hard card. You’ll be the one to mail this card to the requesting agency. Either your agency will provide you with a ink card or we will provide you with the standard ink card.

Do I Have to Do a Live Scan Again?

The DOJ will not share your information with other agencies. As such, you must submit a new application and undergo Live Scan every time a criminal history is requested from you.

Is Live Scan the Same as a Background Check?

Live Scan is a form of background check that the federal and state governments require often for state-issued licenses, employment, or volunteer work. It’s also often required for (but not limited to) those who volunteer or work in positions of trust for populations such as vulnerable citizens, the elderly, dependent adults, and children.

Live Scan Fees?

For the state (DOJ) and federal (FBI)-level criminal history checks, government fees are required plus any additional fees. Fees vary and are collected at the time of the service. 


If you are a organization and would like to pay for the individuals live scan, please contact our office to find out if we can invoice your organization. 

Can I Request My Own Personal Background Records?

A individual can request his/her own records to the  California Department of Justice for your own personal use. If you want to know if there is a criminal record associated with your personal information  and fingerprints.  This is good for those who have been trying to clean their past records as well as for visa applications, immigration purposes or recommendation of an attorney.

How May I Check the Status of My Live Scan Fingerprints?

Click on the DOJ Status Button on our website and you’ll be directed to a page where you’ll type in your DOB and the ATI number that appears on your Live Scan Request form. You will see if DOJ have completed your background and the date of completion. 

Additional Information

1. The status link is linked to the California Department Justice for Live Scan Only; ink cards will not be able to get status information.


2.  The Customers will take the Ink Card with them to submit to the requesting agency. The customer will bring in instructions from the requesting agency for the ink cards which may require additional instructions, such as: we might have to sign a document that the customer had the ink card completed at an approved fingerprint company; we might have to put the cards in a provided envelope and seal the envelope as instructed by the requesting agency; we might have to sign across the seal of the envelope. These are some of the instructions from requesting agencies that we have received. Not all requesting agencies will have additional instruction, but the customer will always take the cards and mail them to the requesting agency. The instruction information does not necessarily be on the their website.

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